Please feel free to reach out to People Operations if you are interested in learning more about this division.

Manager of Marketplace Operations

Saskatoon, SK 

Hiring Managers: Jacqueline Wandzura 

Do you thrive in fast-paced, cross-functional environments where operational excellence meets innovation? Are you excited about optimizing processes, scaling systems, and supporting vendor success in an AI-forward SaaS platform? Vendasta is seeking a Manager of Marketplace Operations to drive end-to-end vendor lifecycle management, streamline our platform infrastructure, and champion scalable processes in our evolving Marketplace. 

About the Job

Vendasta’s Marketplace is the engine that powers our platform’s breadth and depth, enabling channel partners to offer a comprehensive suite of digital solutions to their SMB clients. As Manager of Marketplace Operations, you will be responsible for executing scalable, repeatable, and automated systems and standards that ensure Marketplace growth and operational excellence.

You will oversee the full lifecycle of third-party vendors, from onboarding and integration to launch and post-launch support. This includes facilitating vendor discovery and contract negotiation, ensuring seamless technical integration (APIs, provisioning, SSO), and owning the process through go-live—managing internal billing and product activation workflows, coordinating team enablement, and driving cross-functional collaboration.

This role also leads ongoing vendor relationship management—including SKU and pricing updates, technical issue triage, and vendor communication support—as well as managing promotions and internal campaigns in partnership with Sales, Marketing, and Product. You will also help maintain and update the Vendasta Marketplace infrastructure through AI-powered automations, performance monitoring, SKU architecture, and process improvement projects aimed at improving vendor discoverability, platform health, and operational throughput.

Your Impact

As Manager of Marketplace Operations, you’ll collaborate closely with Product, Engineering, Partner Success, Sales, and Marketing teams to ensure the seamless delivery of Marketplace services and scale key operational workflows. Your impact will be felt in the following ways:

• End-to-End Vendor Lifecycle Execution

  • Lead discovery, contract negotiation, and onboarding coordination with Finance, C-Suite, and Engineering.

  • Ensure technical integration (e.g., API, SSO, provisioning) is scoped and delivered to internal standards.

  • Manage vendor go-live execution including internal training, Marketplace publishing, billing setup, and tracking.

• Vendor Relationship & Product Support

  • Act as operational liaison for vendor updates—pricing, packaging, SKU retirements and revamps.

  • Coordinate product re-launches and transitions, including cross-functional communication and support ticket triage.

  • Maintain vendor documentation and audit support processes for consistency and scale.

• Cross-Functional Collaboration

  • Align with Sales, Marketing, Product, Support, and Finance teams to deliver timely and high-quality vendor activations.

  • Partner with Marketing for GTM asset creation (e.g., vendor webinars, newsletters, carousel placement).

  • Coordinate spiff and promotional campaign setup and ensure internal enablement and capacity alignment.

• Vendor Success & Performance Monitoring

  • Track and report on KPIs including onboarding velocity, vendor NPS, ticket resolution time, and integration quality.

  • Maintain and improve internal documentation, SOPs, and resource materials for vendor-facing teams.

  • Identify bottlenecks and introduce scalable solutions to reduce manual effort and enable faster go-to-market.

• Operational Excellence & Process Improvement

  • Drive operational projects to simplify user experience, improve discoverability, and eliminate inefficiencies.

  • Identify opportunities to automate repetitive tasks using AI and internal tools.

What You Bring to the Table

You are a strategic operator with a passion for optimizing systems, building scalable workflows, and ensuring cross-functional alignment. With at least 4 years of experience in operations, partner onboarding, or program management—ideally in a SaaS, marketplace, or platform context—you bring proven success in managing complex projects and external relationships. You have a deep understanding of vendor onboarding workflows, pricing structures, and contract execution, and can confidently lead cross-functional initiatives that require coordination with Engineering, Product, and Legal. You are familiar with APIs, SSO, and provisioning concepts, and are comfortable troubleshooting technical vendor issues. You thrive in ambiguity, communicate with clarity, and excel in environments where structure and scale need to be built. You’re proficient in Salesforce, JIRA, Confluence, and documentation tools, and have an eye for automation opportunities that remove repetitive work. Experience working in white-label marketplaces (e.g., Shopify Apps, AppExchange) or partner ecosystems is a strong asset. You're also energized by emerging AI tools that reduce manual overhead, support faster decision-making, and enhance operational visibility.

Please apply to our internal application form here .

Senior Program Manager

Saskatoon, SK 

Hiring Managers: Jacqueline Wandzura, Sean Schroeder & John Vars 

Are you energized by bringing structure to chaos and clarity to complexity? Do you thrive on aligning teams, managing high-impact programs, and using technology to drive operational excellence? We’re looking for a Senior Program Manager who’s passionate about scaling delivery rigor across cross-functional teams to help drive strategic product initiatives from idea to reality.

About the Job

The Senior Program Manager will lead cross-functional, high-complexity programs that influence the core of Vendasta’s platform, partner experience, and go-to-market readiness. From orchestrating onboarding initiatives and technical integrations to ensuring product rollout success, this role is pivotal in translating business objectives into structured, scalable execution plans.

You’ll serve as the connective tissue across Product, Engineering, Support, Sales, and AMPS, applying operational strategy and AI-enhanced tools to streamline communication, mitigate risks, and bring clarity to execution. You will not only lead and deliver programs, but also build lasting frameworks that enhance the organization’s ability to execute with precision.

Your Impact

As a Senior Program Manager, you’ll work with cross-functional teams including Engineering, Support, Product, and AMPS to:

• Lead program and project execution across onboarding, integrations, and product rollouts—owning timelines, scope, risks, and delivery metrics.

• Drive cross-functional coordination, aligning stakeholders on dependencies, timelines, and trade-offs, and communicating updates with clarity and candor.

• Leverage AI tools to automate reporting, identify risk signals early, and streamline collaboration across teams.

• Define and drive program objectives aligned with contract commitments. Monitor delivery health, ensure value realization, and guide partners toward operational maturity.

• Support launch readiness, ensuring training, enablement resources, and execution plans are in place for smooth deployments.

• Contribute to operational strategy, identifying process inefficiencies, analyzing blockers, and embedding continuous improvement into every project.

• Demonstrate executive presence and structured leadership, confidently influencing senior stakeholders and navigating complex decision-making environments.

• Balance partner advocacy with delivery discipline—pushing back constructively when needed, setting clear boundaries, and ensuring partners feel heard, supported, and aligned to shared goals.

• Maintain scope discipline by anchoring execution to client goals. Introduce structured change control processes for evolving needs.
  
  

What Sets this Role Apart:

This is not a traditional project or customer success role:

• You’re not managing siloed project tracks—you’re wholly accountable for orchestrating complex, multi-threaded initiatives that drive measurable customer value and long-term strategic outcomes — not just checking boxes.

• You’re not just fulfilling product requests—you’re informing the roadmap and influencing how Vendasta delivers value at scale.

• You’re not a temporary point of contact—you are the strategic anchor from contract to value realization.
  
  

What You Bring to the Table

You are a proactive executor and structured systems thinker with 5–8+ years of experience managing complex programs within SaaS, product, or operations environments. You have a proven track record of leading high-stakes, multi-stakeholder initiatives—from technical integrations to go-to-market programs—within agile or hybrid project delivery models. Your strength lies in scoping initiatives with precision, aligning cross-functional stakeholders, and driving business-critical outcomes with clarity and confidence.

You’re fluent in project management tools such as Jira, Asana, and Confluence, and you leverage dashboards, workflows, and intake processes to improve visibility and execution. You also embrace AI tools that enhance productivity—automating meeting summaries, generating real-time progress updates, and surfacing risk signals before they escalate. Your communication style is direct yet diplomatic, enabling you to influence senior leaders and navigate conflicting priorities while maintaining momentum.

You bring a keen eye for continuous improvement and thrive in environments where clarity, speed, and scalability are essential. A bachelor’s degree is preferred, and certifications such as PMP, Agile, or Scrum Master are considered strong assets. Experience in partner onboarding, systems integration, or go-to-market program delivery will set you apart and help you make an immediate impact.

Please apply to our internal application form here .

Account Manager II

Hiring Managers: Jeff Leach & Chris Deianni

Are you energized by building strategic partnerships and driving measurable results? Do you thrive in a fast-paced environment where you can make a direct impact on partner success and revenue growth? We are looking for an Account Manager II to join our Enterprise Direct Sales team and help us onboard, educate, and grow our enterprise-level partners within the Multi, Franchise & Broadly Expansion segment.

About the Job

As an Account Manager II, you will be the primary point of contact for a diverse portfolio of enterprise partners. Your mission is to develop trust-based relationships, empower partners to maximize the value of Vendasta’s platform—including our AI-powered tools and solutions— and drive both retention and growth within your portfolio. You will collaborate across teams to deliver measurable results and ensure partners achieve their business objectives, with a focus on driving revenue and margin growth through strategic engagement.

Your Impact

As an Account Manager II, you'll work with the Multi, Franchise & Broadly Expansion team to:

• Lead AI-enhanced comprehensive onboarding sessions and provide tailored product demos, ensuring partners understand and leverage Vendasta’s proprietary and marketplace solutions.

• Build and maintain strong, strategic relationships with stakeholders, regularly engaging with partners to align on goals and uncover growth opportunities.

• Develop and execute tailored strategies for cross-sell, upsell, and adoption of new technologies, including AI-based solutions that enhance partner workflows, marketing, and customer engagement.
  
  
  

What You Bring to the Table

You are a results-driven professional with a strong background in enterprise account management, particularly within multi-location, franchise, or large-scale business models. You excel at building trust-based relationships and delivering tailored product demos that empower partners to maximize their ROI. With at least 3-4 years of sales experience, you have consistently achieved revenue growth and retention goals. Additionally, your ability to manage a diverse portfolio of partners, balance new business development with expansion opportunities, and foster long-term relationships makes you an ideal candidate for this role.

Please apply to our internal application form here .

Compensation & Benefits Specialist

Saskatoon, SK

Are you driven by details and energized by analyzing and optimizing commission structures? Does diving deep into data and ensuring accurate compensation get you up in the morning? We are looking for a Compensation & Benefits Specialist who thrives in a fast-paced environment and is ready to take ownership of Vendasta’s global commissions processes while also growing their knowledge in payroll and benefits.

About the Job

We’re looking for a Compensation & Benefits Specialist who will play a crucial role in managing and analyzing Vendasta’s global commissions processes, ensuring our teams are rewarded accurately and fairly. Reporting to the Payroll & Benefits Manager, this role is approximately 60–70% focused on commissions, and also includes opportunities to learn and support payroll and benefits administration. You’ll work closely with Sales, Finance, and People Operations to ensure timely and precise commissions processing and become a trusted expert in incentive compensation.

As a Compensation & Benefits Specialist, you'll work with the Payroll & Benefits Manager, Sales, Finance, and People Operations teams to:

• Own and administer the full commissions cycle, including analysis, calculations, audits, and reporting.

• Maintain and update compensation plans in alignment with organizational objectives and sales structures.

• Collaborate with Finance and Sales leadership to validate performance metrics and ensure timely, accurate payouts.

• Address inquiries related to commission discrepancies and provide detailed, data-backed resolutions.

• Support payroll processing activities and assist in administering benefits programs as needed.

• Contribute to process improvements and automation efforts to enhance accuracy, transparency, and efficiency in compensation and payroll operations.

What You Bring to the Table

You have a minimum of 3 years of hands-on experience in commissions—preferably in an analyst, specialist, or similar role—within a fast-paced, dynamic organization. You’re analytical, detail-oriented, and comfortable working with large datasets and compensation models. Experience with commissions software, Excel (or Google Sheets), and financial reporting tools is required. Bonus points if you’ve worked in a SaaS environment or have supported payroll or benefits processes. Strong communication skills and the ability to collaborate cross-functionally are essential, as is a proactive attitude toward continuous improvement.